video1.0<iframe src="https://www.loom.com/embed/b42c33c1dc4a42ac8939b93a9fdb8224" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/b42c33c1dc4a42ac8939b93a9fdb8224-1d67db45f4b1fcbb.gif84.313In this video, I discuss the importance of managing message frequency within our AMP system to avoid spam while effectively engaging users. I explain how agents learn the optimal messaging frequency for each user and how we can set frequency limits at various levels, including global, channel, and trigger-specific limits. It's crucial to remember that these limits serve as guardrails rather than goals, allowing agents to tailor their approach based on user behavior and context. I encourage you to explore the System Setup to implement these frequency limits effectively. Please take action to review and adjust these settings as necessary to enhance our communication strategy.