video1.0<iframe src="https://www.loom.com/embed/b527a39ff8d64a8383fab37cc22ba275" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/b527a39ff8d64a8383fab37cc22ba275-408aad65dbe9e24c.gif193.19This Loom introduces Incident Proof Agency and its Investicleer system, a ready-built nine-step process for handling home care incidents and complaints. The creator explains that it replaces uncertainty by guiding teams from reporting through investigation, decision-making, follow-through, prevention, and improvement, with consistent forms and tools. She emphasizes two outcomes: being incident-proof so roles and decisions are clear during stress, and audit ready with a complete, organized, objective case file. She cites more than 16 years of home care experience and handling 1,800 incidents per year, plus participating in over 30 audits and surveys.