video1.0<iframe src="https://www.loom.com/embed/b6659069419443e9bc803fff640c8184" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/b6659069419443e9bc803fff640c8184-b29f9c620bd3ff62.gif193.713This Loom explains how to process a return or exchange from the home screen. It shows two paths: selecting the order tile and starting return from the order page, or searching and then using the return and exchange option on the right to create a draft return. The presenter covers choosing the return method such as refund back to the original payment method or store credit sent via email, and selecting a replacement product, including exchange variants for higher value items. In one example, an exchange credit of $82.85 is applied, and a warning appears if the customer owes money for the exchange.