video1.0<iframe src="https://www.loom.com/embed/b739578b8b8043ca80346902a40a253d" frameborder="0" width="1108" height="831" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8311108Loomhttps://www.loom.com8311108https://cdn.loom.com/sessions/thumbnails/b739578b8b8043ca80346902a40a253d-aab8f15e32247fdb.gif228.56This Loom explains how to submit a refund request in Athena when a client asks for a refund. It instructs viewers to go to the Refunds dashboard, click New Refund Request, and search for the client name, using Jessica as an example. The video emphasizes checking the Request Type and selecting the correct product and refund reason, then setting the request date. It also walks through matching the specific payments for a full refund by ticking all three payments, or for a partial refund by matching the appropriate ones, while providing refund exposure and relevant context and dispute links if available.