video1.0<iframe src="https://www.loom.com/embed/b82cbf06a27d412ab4aa92fb60fe9e69" frameborder="0" width="2940" height="2205" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>22052940Loomhttps://www.loom.com22052940https://cdn.loom.com/sessions/thumbnails/b82cbf06a27d412ab4aa92fb60fe9e69-835ff1bda8287836.gif173.333333In this tutorial, I walk you through how to effectively filter and sort tickets to narrow down our workload to a more manageable number. We start by filtering out tickets that are not open and those waiting on customer replies, which helps us see a significant decrease in our ticket count. I also demonstrate how to focus on tickets with affected versions and set a specific time frame for resolution by selecting the SLA due date for November. Finally, I show you how to sort the tickets by the user they are assigned to, giving us a clearer view of our responsibilities. Please follow along and apply these filters to streamline your ticket management process.