video1.0<iframe src="https://www.loom.com/embed/b8b5fe2dc31742069b4ac5401fc47503" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/b8b5fe2dc31742069b4ac5401fc47503-00001.gif293.858In this video, I explain the new enhancement for the intake feature in Boostlingo called the external note feature. I walk through the process of creating a pre-call form policy, adding fields to the policy, and customizing the form. I also demonstrate how the external note appears next to the user in the corresponding field, whether it's the interpreter in interpreter intake or the live operator in live operator intake. No specific action is requested from the viewers, but it provides important information about the new feature.