video1.0<iframe src="https://www.loom.com/embed/b9c94d95ec4f4e379ac16c2c4b962da7" frameborder="0" width="1490" height="1117" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11171490Loomhttps://www.loom.com11171490https://cdn.loom.com/sessions/thumbnails/b9c94d95ec4f4e379ac16c2c4b962da7-1710367551483.gif191.267In this video, I'll walk you through the quick replies feature in the ticketing module. We created this feature to make it quicker and more efficient for you to reply to common customer questions. I'll show you how to create a quick reply template, including using merge tags for personalization. You'll also see how the templates look when sent as emails to customers. I'll demonstrate how to use quick replies when responding to a ticket and how to edit the templates. Watch this video to learn how to save time and improve your customer support!