video1.0<iframe src="https://www.loom.com/embed/ba1cfefe3f2d46b2bb486d8303890ed4" frameborder="0" width="2254" height="1690" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>16902254Loomhttps://www.loom.com16902254https://cdn.loom.com/sessions/thumbnails/ba1cfefe3f2d46b2bb486d8303890ed4-4c869ca4de95b189.gif156.659In this video, I explore how LumoPath can help manage cost-to-serve and efficiency across different customer segments. I highlight that our SMB segment is the most costly despite generating significantly less revenue than Enterprise, with specific examples like Monsters Inc. taking up considerable resources. I demonstrate how our platform allows me to analyze support efforts and identify issues, such as the custom reporting portal affecting multiple clients. I encourage you to consider subscribing to alerts about low-value activities impacting our SMB clients. Your engagement with these insights can drive better resource allocation and efficiency in our operations.