video1.0<iframe src="https://www.loom.com/embed/ba710712ecf14d5394c2aaf621f7073c" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/ba710712ecf14d5394c2aaf621f7073c-5f0a4871c734a559.gif425.166667This Loom walks through the contact profile section to help you view individual customers across your brand. It explains how to search by name or email, open a contact profile, and use the fixed header to see details like full name, contact ID, email, date of birth, and phone, plus actions such as merge, delete, export, and hash anonymisation. The video covers filtering by date range, contact preferences icons for opted-in channels, customer tags, visit and spend highlights, and a chronological timeline of interactions. It also details how to use tabs for notes, history, marketing campaigns, website tracking, transactions, bookings, and other activity including surveys, vouchers, and a data tree with opt-in options.