video1.0<iframe src="https://www.loom.com/embed/bb3a29bbe86e469c89e9bdd676253972" frameborder="0" width="1914" height="1435" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14351914Loomhttps://www.loom.com14351914https://cdn.loom.com/sessions/thumbnails/bb3a29bbe86e469c89e9bdd676253972-1d3e46c0a9afbd3d.gif142.957This Loom explains how to mark an exhibitor refund in Expo Genie for reporting purposes. It emphasizes Expo Genie does not store or process credit card payments or actually send money back, so refunds must be issued through the original payment gateway such as Stripe, Authorize.net, or PayPal. To update Expo Genie, navigate to Shop and Orders, open the order, and use the refund button to choose partial or fully refunded, add notes, and optionally restock items to restore stock quantities. After confirming, the order and reporting status will show as refunded.