video1.0<iframe src="https://www.loom.com/embed/bc0c149fe4494db7b6935372b4d3e774" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/bc0c149fe4494db7b6935372b4d3e774-3abc0b614aef63c4.gif163.286This Loom discusses a return refund product concept called ReturnSense or ReturnFair and emphasizes reducing human agent time through system-oriented handling of complaints. The speaker explains how a complaint can be captured, such as stating a sofa is not satisfactory, to streamline the workflow. They then shift into a brief stand-up style refresher on SOLID principles, including Single Responsibility, Open/Closed, and Interface Substitution Principle, and end with Dependency Inversion. The speaker also notes a modern software engineering discussion about using AI to write more than 50 percent of code and asks about test writing.