video1.0<iframe src="https://www.loom.com/embed/bc438b5ef6604540af35b28faf1d69a1" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/bc438b5ef6604540af35b28faf1d69a1-55f5614055652214.gif95.171I wanted to bring to your attention a customer who has mistakenly purchased a duplicate download access pass, thinking they needed to buy it separately. Normally, I would just issue a refund, but since they are on a payment plan, I’m considering reducing their remaining balance of $95.52 on the main bundle instead. Please let me know your thoughts on this approach. Your input would be appreciated as we navigate this situation.