video1.0<iframe src="https://www.loom.com/embed/bc7a5d71d66445d28a8c204bb3713ecc" frameborder="0" width="1910" height="1432" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14321910Loomhttps://www.loom.com14321910https://cdn.loom.com/sessions/thumbnails/bc7a5d71d66445d28a8c204bb3713ecc-27c71209d774cf07.gif281.7701Hey Empathians! In this video, I walk you through how to use our Mark Complete tool to forcibly mark content as completed, especially for those courses that have been hanging around for too long—like my Customer Service Basics course that I've had for almost a year. I demonstrate the process while logged into the EMPath website and highlight a quirk where the pathway may still show as overdue even after marking courses complete. I encourage you to hold me accountable for updating this knowledge base when our UIX and Members tab are revamped soon. So, if you're watching this later, feel free to ask, "Where's my new KB, Dean?"