video1.0<iframe src="https://www.loom.com/embed/bc88388d1ac946a580f3f8dabd97ba48" frameborder="0" width="1916" height="1437" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14371916Loomhttps://www.loom.com14371916https://cdn.loom.com/sessions/thumbnails/bc88388d1ac946a580f3f8dabd97ba48-0d32f3d09eb6fcf6.gif338.1678In this video, I briefly walk you through how to capture additional data when creating an empath support ticket, especially for issues that can’t be easily represented by screenshots. I demonstrate using Google Chrome and Mozilla Firefox, highlighting the console and network tabs as key areas to gather information. If you're facing issues with external content, like a YouTube video not playing correctly, I recommend taking a screenshot of the console while replicating the issue. Additionally, you can save or copy specific parts of the console output if you're more advanced. Please make sure to include this information when reaching out to empath support for effective troubleshooting.