video1.0<iframe src="https://www.loom.com/embed/bd96096b41e540d099c28ab62cf68daa" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/bd96096b41e540d099c28ab62cf68daa-baeef01734ef001b-full.jpg909.866667In this video, we’ll show you how to build a dashboard to help you monitor support metrics using our Zendesk Support, Chat, Talk, and Agent Status data sources. We’ll include metrics like Ticket volume, First reply time, Customer satisfaction rating, Customer feedback comments, Total calls, Average talk time, Current chat queue, Current chat wait time, and Agent status. We'll also show you how to drill down into your data with Interactive view and use other advanced features to get the most out of your dashboard. Follow along with the full guide at: https://support.geckoboard.com/en/articles/10064842-how-to-build-a-zendesk-dashboard.