video1.0<iframe src="https://www.loom.com/embed/c0c49bc4b36d4eaf96b58c93642c1766" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/c0c49bc4b36d4eaf96b58c93642c1766-00001.gif194.109Hey there! In this Loom, I'll be giving you a detailed overview of the inbox and its various features. I'll explain how pin messages work, how to mark messages as unread, and how to start a conversation from the inbox. I'll also show you how to check if a message has been delivered and how to access a staff member's profile. Additionally, I'll cover how inactive chats are handled and how to filter conversations by location. Lastly, I'll clarify which types of messages appear in the inbox and which ones don't. So, let's dive in and explore the inbox together! No action required from you, just sit back and absorb the information. 😊