video1.0<iframe src="https://www.loom.com/embed/c197c41b8fd54516b7eb3eb0305f29b0" frameborder="0" width="1662" height="1246" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12461662Loomhttps://www.loom.com12461662https://cdn.loom.com/sessions/thumbnails/c197c41b8fd54516b7eb3eb0305f29b0-7456d7a799ac4c3b.gif110.017In this video, I walk through the process of syncing a dummy field called 'dd' from ServiceNow to Jira, highlighting how I've populated it with glide duration information. I explain that while the ticket was initially synced with blanks, I've now filled in the raw value in Jira's remote number field. Additionally, I demonstrate how I've manipulated the due date field to reflect a timestamp with an added duration, which should translate to a specific date in January. The key takeaway is that while the data appears as text, there's significant potential for manipulation. Please take a look at the custom field setup to see how I've integrated these values.