video1.0<iframe src="https://www.loom.com/embed/c22fef3f63784825bda5cdadf799d043" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/c22fef3f63784825bda5cdadf799d043-85dd4c41e05355a9.gif113.9This Loom explains how cancellation fees work in Podium to enforce late cancel or no show policies. It covers defining a policy with when a fee applies, how much can be charged, and whether it depends on appointment, service, or timing, and notes that a payment method is required to charge fees. If a client cancels inside the fee window and has a card on file, Podium attempts to charge and records the result through the cancellation workflow; if there is no card or the charge fails, the fee is marked failed for staff follow-up. The Loom also emphasizes staff consistency in waiving fees for approved exceptions such as staff error or medical concerns, and notes Avery triggers the same cancellation evaluation when canceling through the standard path.