video1.0<iframe src="https://www.loom.com/embed/c2802a822b2d4500ae5756f8340b6ea2" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/c2802a822b2d4500ae5756f8340b6ea2-65dcd9793b1e03db.gif954.219This Loom explains how to access and respond to your book of business in Athena using the ticketing queue. It covers filtering by owner, using favorites and priority, and understanding client statuses like dormant after 14 days of no messages and silent after 30 days. It shows how to open each ticket (Slack channel in one place), acknowledge messages such as Top Twos, and then reply by crafting text and clicking send while avoiding QC and resolve. It also recommends using queue mode with an owner filter to move through the next ticket automatically and save time.