video1.0<iframe src="https://www.loom.com/embed/c43789ec9a004c2dbe7d10e80076d866" frameborder="0" width="1958" height="1468" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14681958Loomhttps://www.loom.com14681958https://cdn.loom.com/sessions/thumbnails/c43789ec9a004c2dbe7d10e80076d866-00001.gif292.56666666666683Hi there! In this Loom, I'll be showing you how to build trends using additional rating questions in your survey template. I'll be using NPS, CSAT, and customer efforts score questions as examples. First, I'll show you how to create a group with a specific metric, such as NPS, and then how to build trends using that group. I'll also show you how to create a group with a different metric, such as CSAT, and how to use an additional rating question from an NPS campaign in your trends. By the end of this tutorial, you'll be able to calculate scores based on internal rating questions from your campaigns. Enjoy!