<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/c442b85affd941a0a1d928778b59aa40&quot; frameborder=&quot;0&quot; width=&quot;1668&quot; height=&quot;1251&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1251</height><width>1668</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1251</thumbnail_height><thumbnail_width>1668</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/c442b85affd941a0a1d928778b59aa40-c366f47220c82af1.gif</thumbnail_url><duration>255.076</duration><title>Managing GrubHub Reviews and Reporting</title><description>In this video, I walk you through the process of handling GrubHub reviews, especially when they are negative due to driver issues. I explain how to flag these reviews for removal and the importance of responding appropriately without placing blame. I also mention that I will be logging into GrubHub to demonstrate the steps in real-time. Please pay attention to the process, as it’s crucial for maintaining our service quality.</description></oembed>