video1.0<iframe src="https://www.loom.com/embed/c4bae3ef5a414cfea2a6d620f3d8232f" frameborder="0" width="1668" height="1251" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12511668Loomhttps://www.loom.com12511668https://cdn.loom.com/sessions/thumbnails/c4bae3ef5a414cfea2a6d620f3d8232f-522d57825dc71b09.gif132.306In this video, I walk you through the steps to take when someone replies after using the win back form. I demonstrate how to assign the response to the appropriate team members, specifically Taylor, Olivia, and Sabrina, so they can follow up effectively. It's a straightforward process, and I emphasize the importance of ensuring they reach out to the customer and check for rewards accounts. Please make sure to follow these steps when handling replies.