video1.0<iframe src="https://www.loom.com/embed/c681196290fe48ada344f1ba3e5e2ec3" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/c681196290fe48ada344f1ba3e5e2ec3-2ecbdd166172017b.gif119.358Hi everyone, in this video, I walk you through the process of reconfiguring a Sia mobile account, specifically when a carer is tagged under the wrong name or has two records linked to the incorrect account. I demonstrate how to log into the CM New World portal, navigate to the user manager application, and edit the assigned applications for a user, using Luke Sheffield as an example. I also highlight the importance of ensuring the correct account is assigned, as spelling errors can cause issues. By following these steps, you'll be able to successfully reconfigure accounts as needed. Thank you for watching!