video1.0<iframe src="https://www.loom.com/embed/c68c7c1a84d84ed08b71931a3b5135e2" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/c68c7c1a84d84ed08b71931a3b5135e2-2fccfbc7ae258a91.gif118.8167In this video, I introduce the core features of OneCustomerView, focusing specifically on the various searching capabilities it offers. I demonstrate how the system can auto pre-fill phone information linked to customers, which is derived from call center systems like Genesys. You can search for customers using multiple criteria, including names, phone numbers, property details, and infringement numbers. I also highlight how to quickly verify the identity of the caller by accessing their date of birth and email. Please take a moment to explore these features and see how they can enhance your customer interactions. Feel free to follow along using the One Customer View Demo: https://demo-1cv.gdata.com.au/