video1.0<iframe src="https://www.loom.com/embed/ca05a9fba2d44240a80110f66e18b3a6" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/ca05a9fba2d44240a80110f66e18b3a6-6a3459f98f753169.gif232.608In this video, I walk you through the steps for processing a product replacement, specifically when a customer wants to switch from a blue eyeliner to a brown one. I detail how to log into InTouch, enter customer information, and select the correct product for replacement. It's important to keep the returned product for 60 days in case Mary Kay needs it back. Please make sure to follow these steps carefully when handling product replacements.