<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/ca56d96665b842ea96190d5cbfdc9ff8&quot; frameborder=&quot;0&quot; width=&quot;1112&quot; height=&quot;834&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>834</height><width>1112</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>834</thumbnail_height><thumbnail_width>1112</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/ca56d96665b842ea96190d5cbfdc9ff8-5d9d1a45ca8624ba.gif</thumbnail_url><duration>222.036</duration><title>Routing the live chat conversation to specific inbox on HubSpot</title><description>In this video, I walk you through the process of connecting your Expertise AI agent with HubSpot live chat and configuring it to send messages to different HubSpot inboxes. After logging into the dashboard and connecting to HubSpot, I demonstrate how to select which inbox to send messages to, showcasing two existing inboxes in my account. I also highlight the importance of having a live chat playbook set up, and I provide a quick test to show how messages are routed to the chosen inboxes. If you&apos;re unsure about setting up a live chat playbook, I recommend checking out my previous videos. Please follow along and try this setup on your own!</description></oembed>