video1.0<iframe src="https://www.loom.com/embed/cad259091660421097e7e148250cf2ba" frameborder="0" width="1952" height="1464" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14641952Loomhttps://www.loom.com14641952https://cdn.loom.com/sessions/thumbnails/cad259091660421097e7e148250cf2ba-03ebce0af5b22359.gif180.956In this video, I walk you through the process of performing a full or partial refund in ServiceMonster. First, we locate the transaction and initiate the refund, which typically takes three to five business days. For partial refunds, I explain how to void the original payment and reflect the refund in the invoice by using a hidden line item called Correction. I also emphasize the importance of adding a reference number for tracking purposes. Please follow these steps carefully to ensure accurate processing of refunds.