video1.0<iframe src="https://www.loom.com/embed/cb325cebcde141518a504f851879164c" frameborder="0" width="1704" height="1278" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12781704Loomhttps://www.loom.com12781704https://cdn.loom.com/sessions/thumbnails/cb325cebcde141518a504f851879164c-f27fa2822fed6ed6.gif184.318This Loom explains how to configure RFP cover letter templates so the correct contact names populate during distribution. The speaker notes that the template currently has a hard-coded label for “benefit primary contact,” but what actually comes through is the RFP owner. They verify in RFP settings that substitution fields should pull the RFP owner, producer, and account manager from the account team. The key fix is to use the correct tags so the cover letter receives the producer and account manager values tied to the RFP.