video1.0<iframe src="https://www.loom.com/embed/cdaa0b9922e146a4b4e796cd57014ee0" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/cdaa0b9922e146a4b4e796cd57014ee0-1653382197833.gif181This video explains how to cancel an order that you have not received yet. It happens quite often that sellers cancel orders before they even ship out the book. 2:00 How to record just a refund without changing the quantity of books. Related: If you are looking to record a refund instead, watch this video: https://www.loom.com/share/97ba8a414e4f4869a6c9c270dc2f4015