video1.0<iframe src="https://www.loom.com/embed/ce9dd265528e4ce0b3aed722bc76c016" frameborder="0" width="1954" height="1465" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14651954Loomhttps://www.loom.com14651954https://cdn.loom.com/sessions/thumbnails/ce9dd265528e4ce0b3aed722bc76c016-1713300360822.gif381.733In this video, I walk through the customer experience for our warranties feature set. I use an example order with two items, one of which has an underlying warranty policy. I explain how to determine which products qualify for warranty and the expected outcomes and return reasons. I also discuss the customer portal options for standard returns and warranty claims, and why some products can be available for both. Finally, I demonstrate the process of making a warranty claim, including uploading an image, leaving comments, selecting a warranty-specific return reason, and choosing between exchange and store credit. No action is requested from the viewers.