video1.0<iframe src="https://www.loom.com/embed/cf19a37806f545b1b21d699c5bf66de2" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/cf19a37806f545b1b21d699c5bf66de2-90768e450d59b459.gif174.137In this video, I walk you through setting up a workflow to notify a Slack channel when a ticket is created. We start by navigating to the FinAI section and creating a new workflow from scratch, selecting "When a Ticket is Created" and filtering for customer tickets. I demonstrate how to add a step to notify a public Slack channel and ensure the correct account is linked. Finally, I guide you to save and set the workflow live. Please follow along and implement this setup in your own workspace.