video1.0<iframe src="https://www.loom.com/embed/cfc9eed0e2834cac9f2b35fa01ae31ff" frameborder="0" width="1902" height="1426" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14261902Loomhttps://www.loom.com14261902https://cdn.loom.com/sessions/thumbnails/cfc9eed0e2834cac9f2b35fa01ae31ff-3e2f47109d0f9e6e.gif435.951This Loom explains how to take remote control of a device within a group using SENSO.CLOUD. First, you select a device in the group list, then open the Remote Control module on the functionality bar and choose Device Control, selecting full control or shared control or returning to no control. With full control, only the console user can operate the device while the end user has no control. With shared control, both the console user and the end user can interact, with the end user limited to the physical mouse and keyboard. A second method is to click the device thumbnail to open it in full view, then use Device Control to select no control, shared control, or full control.