video1.0<iframe src="https://www.loom.com/embed/d016e92044ac41b9a0cef7e1e3fcb10d" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/d016e92044ac41b9a0cef7e1e3fcb10d-15edac3ee41890c8.gif677.376This Loom provides an orientation to the SWAN Help Desk and how to get support. It explains how to sign in using L2 account credentials, then use options like Service Catalog access via Make a Request, reporting issues through Report an Issue, and tracking tickets via My Tickets, plus viewing recent updates and linking to Back to SWAN Support. The video then details how to fill out the new ticket form, including Summary and Details fields, optional full-screen editing, and attaching files before submitting. It also explains how service catalog requests are categorized and routed to the right SWAN staff member, and notes that some areas offer consultations via a Zoom calendar and forums via a question mark icon.