video1.0<iframe src="https://www.loom.com/embed/d0502e1a889343d9b1cc8848b491b4ea" frameborder="0" width="2670" height="2002" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>20022670Loomhttps://www.loom.com20022670https://cdn.loom.com/sessions/thumbnails/d0502e1a889343d9b1cc8848b491b4ea-ce39e44ccb995acd.gif111.3171In this video, I guide office managers on how to effectively route calls in our CloudTalk system during both day and night modes. I explain our defined business hours, which are from 8 AM to 5 PM, Monday through Friday, and how calls outside of this timeframe will be directed to the default settings. I also demonstrate how to add an extension to ring after hours. Please follow along as I show you how to adjust these settings in the call routing section.