video1.0<iframe src="https://www.loom.com/embed/d1471ea21b504007ad09c4aa295d8c7a" frameborder="0" width="1636" height="1227" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12271636Loomhttps://www.loom.com12271636https://cdn.loom.com/sessions/thumbnails/d1471ea21b504007ad09c4aa295d8c7a-e26fcc8c9f2cfb7a.gif318.562This Loom explains how a missed call textback system works to capture customers when calls go unanswered. It describes an incoming call workflow that creates a contact and routes it to a first-time caller path, waits about one minute, then sends a customizable first text such as, I’m tied up on a job right now, but I can help you today. After tagging the customer as first text sent, repeat callers receive a different follow-up message after another one-minute wait to avoid sounding automated. The walkthrough also shows the workflow trigger and the sent text in the conversation tab.