<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/d250756ef48541bfb093defefcdbdff0&quot; frameborder=&quot;0&quot; width=&quot;2550&quot; height=&quot;1912&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1912</height><width>2550</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1912</thumbnail_height><thumbnail_width>2550</thumbnail_width><thumbnail_url>https://cdn.loom.com/os/loom-media-content/loom/a436116f-02ce-4520-8fbb-7301462a1674/1621dc1f-3702-4525-84ba-fad829566798/sessions-thumbnails-d250756ef48541bfb093defefcdbdff0-3917f0d4cec3ca0c.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9vdGIzZzByamY2NXRsMW4yIiwiYWxnIjoiUlMyNTYifQ.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.OKbDfIEHMGeb0mxZ0up8AZhtCWIeeUkllMQ-vnfbXdIKV2pjRjaa1-8D91Bp874-TYpds8xDV2FHVbrNOXPpP9-1TwgyddTmcitcwTm63ZbSyTqriQyKViNXuHrod_EQQXYmp0lM3MGLMwhcoyZGZjBlEKWkw0SD-tp_OIKfTQLO2hYRVO90NZc4HQIyMpNUwK0XBcgLHLYWAT4S3IPDZBM2j-ZZJco8FR5C-Ozpwswl9a_0WQ6UGDJ_lX5Ok-r6Ooc0T_EWMWOuJOaxeTKTTP6b3fINlhx-stLoGCLXX70RmiGVmXAecb-HQBRebJtcR02b8MCVORzZ_evCGzdlDA&amp;Expires=1781920733&amp;Signature=jeFSlUSGV6stzuAaKP9GP-NryhwxleYYqcexKx-Lj-MuY%7EBBc0G4hFRPpzOqQu9NtU7CiuxjZ11MWkireo0z5TYKO1tZ0vQz8blt126NOWArMye1URVyf-RMLjbkkfSSHp9LlkKJOZ-zsWZFDfXlGkHxax2zUiWK48HOMGvVBwnlnGNWf66BNOcxLElkop%7E%7EYsdlUoiiSZf-Cvri0mghCBI7N%7E0x0uc%7ER7UPC70hPN-zGOiHDrkl-2oYwfDzvH61ttX1GGoW5O4MRsn%7EgejrQI9vg4MK27%7EiY0-EqmOqSFLe6OqXuhiqxKBUC-MYTKZ6lMOsGwSd08LtNcAvC578JQ__&amp;Key-Pair-Id=KQOSYIR44AIC0</thumbnail_url><duration>730.491</duration><title>CSM Live Chat (Beta) - demo</title><description>This Loom demonstrates CSM’s new live chat feature and how to configure it alongside the existing AI chat widget. It covers enabling the feature in the target space settings under Features, handling the new conversations work type in queues, and configuring customer chat behavior to either start with AI or loop in a human agent for the first round of triage. The walkthrough shows the customer-to-agent flow, including the agent’s two minute acceptance window before the system marks them unavailable and the agent’s ability to see the AI summary after accepting. It also notes that the feature is in beta, available on all premium and enterprise instances, with GA planned soon.</description></oembed>