video1.0<iframe src="https://www.loom.com/embed/d2bb9b6318104e0b90a252a592116f48" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/d2bb9b6318104e0b90a252a592116f48-3d104634f2e2018a.gif154.166667This Loom explains why monitoring and responding to Google reviews matters for dealership reputation. It notes that Google is often the first place customers research a dealership and that ratings shape first impressions before they visit. The Loom shows how the CME platform monitors external review sources within the account, highlighting Google reviews on a dashboard and centralizing feedback in a review stream. It also describes in-platform actions such as translating reviews, adding notes to flag them, forwarding to teammates, and replying to customers.