video1.0<iframe src="https://www.loom.com/embed/d30cbdd615864f6ab578f93c4116a030" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/d30cbdd615864f6ab578f93c4116a030-6de5d880cecb2ecb.gif204.469In this video, I walk you through the process of reporting any issues that arise during patient visits using our flagging feature. It's crucial to report any problems within two hours of the appointment's end to ensure proper handling of cancellation and refund requests. If you select "unable to treat," our customer service will automatically be notified to cancel and refund the appointment. Remember, if no clinical notes are recorded and no issues are reported, the patient's refund request will be honored, and you won't be compensated for the appointment. Please make sure to document any visit issues promptly to avoid any payment discrepancies.