video1.0<iframe src="https://www.loom.com/embed/d46f80690ee44b509079a79d837a5b90" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/d46f80690ee44b509079a79d837a5b90-6907481bc32c0a29.gif55.659Automation cannot decide how to handle broken items. After registering the claim via the in-store form, search the order number on the Main Dashboard to review it. You must manually click and choose one of the following resolutions: Create New Order: If you are approving the claim and shipping them a brand-new replacement from the warehouse. Refund / Store Credit: If you are keeping the item and paying them back. In this case, please reject the replacement request. Reject: If the item does not qualify as a valid claim and you are denying the request.