video1.0<iframe src="https://www.loom.com/embed/d536eb59f3994314b4fe1ae01ab9d95e" frameborder="0" width="1876" height="1407" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14071876Loomhttps://www.loom.com14071876https://cdn.loom.com/sessions/thumbnails/d536eb59f3994314b4fe1ae01ab9d95e-5e0ec7b0f2e1a73d.gif617.199In this video, I provide a quick walkthrough of the Onyx Platform, our new integrated CRM and telephony solution. I guide you through the login process, show you how to manage calls, and explain how to utilize the dashboard effectively as a health agent during the OEP for ACA. I also demonstrate how to verify customer identities, create tasks, and manage your call metrics. Please ensure you check your microphone permissions and familiarize yourself with the voice setup wizard to avoid connectivity issues. I encourage you to explore the platform and utilize the features to enhance your productivity.