video1.0<iframe src="https://www.loom.com/embed/d5e3e1f0b04c42538e9524b585395405" frameborder="0" width="1770" height="1327" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13271770Loomhttps://www.loom.com13271770https://cdn.loom.com/sessions/thumbnails/d5e3e1f0b04c42538e9524b585395405-e2f8de964304dadf.gif95.329In this video, I discuss how we can quickly identify and respond to urgent Zendesk tickets, even when they don't explicitly state their urgency. For example, if a user is unable to log in and can't run their business, we need to be alerted immediately, possibly through text or Slack notifications. The process of sending these alerts takes about a minute to a minute and a half after the ticket is received. I also highlight the importance of summarizing the ticket information for clarity. Please ensure that our team is prepared to act on these alerts promptly.