video1.0<iframe src="https://www.loom.com/embed/d5e8a776b4ce4e5f8ea68d023dec7fee" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/d5e8a776b4ce4e5f8ea68d023dec7fee-dae3dbfb7303141d.jpg261.201In this video, I explain the routing features available in Sprinklr Lite, focusing on capacity and ticket queues. I detail how to set individual user capacities and create ticket queues based on specific conditions. It's important to avoid conflicting conditions when setting up these queues to ensure smooth ticket assignment. Please reach out if you have any questions or need further clarification!