video1.0<iframe src="https://www.loom.com/embed/d696b2f5de0141629608b53a02cec616" frameborder="0" width="1914" height="1435" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14351914Loomhttps://www.loom.com14351914https://cdn.loom.com/sessions/thumbnails/d696b2f5de0141629608b53a02cec616-158ff960587a91c2.gif189.7939In this video, I highlight the key differences between Retentily and Delighted, focusing on our more flexible survey options, including the ability to run multiple campaigns simultaneously and avoid survey fatigue with our throttle feature. I also discuss our advanced customer segmentation and data management capabilities, which allow for deeper insights through customer properties. Additionally, I explain how our Trends feature provides valuable performance metrics for support agents and individual products. I emphasize the importance of sentiment analysis in our topic classification, which offers actionable insights. Please take a moment to consider how these features can enhance your customer engagement strategies.