video1.0<iframe src="https://www.loom.com/embed/d69b45b3770a499fa976e9fd0b8e3217" frameborder="0" width="1420" height="1065" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10651420Loomhttps://www.loom.com10651420https://cdn.loom.com/sessions/thumbnails/d69b45b3770a499fa976e9fd0b8e3217-4f0b73acc83b9ff9.gif638.981In this video, I walk you through Noibu's Sessions Recording and Sessions Search feature, highlighting how to navigate and filter through the 3.3 million recorded sessions to find specific customer experiences on our website. I explain the importance of various columns, such as friction factors and last funnel steps, which help us understand customer interactions better. Additionally, I demonstrate how to use filters, including help codes and custom attributes, to narrow down sessions effectively. I encourage you to utilize these tools to enhance our understanding of customer behavior and to address any reported issues quickly. Please take a moment to familiarize yourself with these features and consider how they can improve our customer support process.