video1.0<iframe src="https://www.loom.com/embed/d7fd858833cf4f60ac4bac5d25fb6db6" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/d7fd858833cf4f60ac4bac5d25fb6db6-4fc06fa63e083cc1.gif78.853334This Loom introduces Miriane and outlines her background in customer success and customer service. She is based in Nairobi, Kenya, and has over 10 years of experience, including customer onboarding and adoption, customer retention and churn prevention, customer journey mapping, and account and relationship management. She also covers escalation and issue resolution, along with customer feedback and voice of the customer. Her toolkit includes HubSpot, Zoho CRM, Salesforce, project management tools like Asana and ClickUp, and AI tools such as Claude, Microsoft Copilot, and ChatGPT.