video1.0<iframe src="https://www.loom.com/embed/da6e4444053241eabe9815bfa3e64bf7" frameborder="0" width="1572" height="1179" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11791572Loomhttps://www.loom.com11791572https://cdn.loom.com/sessions/thumbnails/da6e4444053241eabe9815bfa3e64bf7-f6a751212d0fbed3.gif300.2479Joy Newsletter – Video Summary ✨ 1. 📝 2025 Customer Survey - Now live – takes just 5–10 minutes - Chance to win a £50 Amazon voucher 🎁 - Feedback is anonymous and helps improve Joy 💡 2. 💬 New Support System – Intercom (support.thejoyapp.com) - New help button in the Joy case management system - Features: - Quick access to help articles in the CMS 📚 - Live ticket updates 📨 - Chat with Joy Assist bot 🤖 3. 🧠 Updated Help Center - Refreshed Joy Knowledge Base - Clearer, easier-to-navigate articles for faster answers 🚀 4. 🎥 Product Spotlight Webinars - Learn about new, existing, and hidden features - Helps your team get the most out of Joy 🔍 5. ⚠️ Product Updates - Apology for recent downtime (late March/early April) - Team expansion underway to: - Boost system stability 🛠️ - Fix bugs faster 🐞 - Deliver new features quicker ⚡ 6. 🔮 Sneak Peek at Upcoming Features - New calendar design 📆 - Updated client view for smoother collaboration 🤝 7. 🏷️ Tool Highlight – Tags - Group patients easily with custom tags - Filter data by condition, demographic, and more 📊 - Example: tag pre-diabetic patients for quick insights 8. 🛍️ Monthly Marketplace Demo - Next session: April 24, 9:30–10:00 a.m. - Open to all service providers – come join! 🙌