video1.0<iframe src="https://www.loom.com/embed/daa578e0e2274359a0136d7a573b64ce" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/daa578e0e2274359a0136d7a573b64ce-3d9c224c05d91fec.gif77.670633This Loom introduces Suntry, the support manager at Flop, and outlines the role of a fully remote customer support specialist. Flop is a resource management platform for professional services firms and in-house delivery teams, and the support team focuses on complex onboarding, setup, and integrations rather than simple product questions. Suntry describes a typical day that may include mapping a new customer’s setup in Float, troubleshooting third party tool integrations, and feeding patterns back to the product team. They emphasize proactive support to help customers in their first 90 days and invite interested viewers to apply.