video1.0<iframe src="https://www.loom.com/embed/dac3fc7c4c43479189145ecc8fc409f5" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/dac3fc7c4c43479189145ecc8fc409f5-1712428788791.gif920.963In this video, I explain the role of Routing Rules in determining how tasks are assigned to agents. I discuss how routing rules are organized and provide a walk through of the default routing rules for Inbound SMS and Outbound Calls as examples.