video1.0<iframe src="https://www.loom.com/embed/dbab91d2d5924a1e8a3c3cc5177f3709" frameborder="0" width="1466" height="1099" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10991466Loomhttps://www.loom.com10991466https://cdn.loom.com/sessions/thumbnails/dbab91d2d5924a1e8a3c3cc5177f3709-4f8f3fbec6b5e2de.gif164.109This Loom highlights updates and improvements to Momentum Customer Service’s Customer Satisfaction Surveys (CSAT) process. The surveys are triggered in Salesforce once a case is closed, letting customers rate the service they received, and they display the support agent name plus the case number and subject. Viewers can rate from 0 to 10, ranging from very dissatisfied to extremely satisfied, and the feedback is automatically sent to staff. A recent fix corrected an issue where surveys were not being sent reliably, and they now send consistently with one survey email after the case closes.