<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/dbe039f33c9746c591d760ad74894197&quot; frameborder=&quot;0&quot; width=&quot;1280&quot; height=&quot;960&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>960</height><width>1280</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>960</thumbnail_height><thumbnail_width>1280</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/dbe039f33c9746c591d760ad74894197-debe926b686639df.gif</thumbnail_url><duration>490.593</duration><title>Overuse, wrong messaging and survey emails - it&apos;s a lot</title><description>In this video, I discuss three key points regarding email marketing: the relevance of messaging, the importance of timing, and the experience with review emails. I share my thoughts on how brands, like Essence Vault, often miss the mark by trying to tie their products to external events like the Winter Olympics, which can confuse customers. I also highlight the issue of overusing personal names in email communications, which can diminish their impact. Lastly, I urge everyone to review their email communications to avoid messaging collisions and ensure clarity. No specific action was requested, but I encourage you to reflect on these points.</description></oembed>